TICO Wholesale Registration: 4133823
TICO Retail Registration: 3078305
HolidayNow.ca is suitable for people of all ages, only adults over 18 years of age are able to book travel services online. If you are under 18 years of age you may purchase travel services over the phone with a legal guardian present or by coming into our offices with a letter of consent from a parent or legal guardian.
If you are booking travel for someone else it is up to you to obtain consent from that individual to share their personal information (e.g. contact details, credit card numbers, etc.). Our verification procedures keep any unwanted charges from occurring on yours or a third party’s credit card.
At HolidayNow.ca we take great care in ensuring the privacy, security and confidentially of our customers and web users. It is of the utmost importance that we are able to hold the trust of everyone who visits HolidayNow.ca, while at the same time obtaining the ability to ensure that our site is as efficient and user friendly as possible.
HolidayNow.ca is compliant with the Personal Information Protection and Electronic Document Act of Canada.
Why information is collected:
When selecting a vacation package we require personal information in order to proceed. It is necessary to have the full names of all passengers (as they appear on travel documents), the dates of birth for each passenger and the address of the person making the booking for travel planning and security protocols and a valid email address of the main booking client. Credit card information (full number, expiry date and security access code) is gathered for all purchases made online or through a telephone booking with one of our Travel Specialists. All this information is considered “personal information”.
All personal information collected during the booking process is protected by our secure network using SSL technology protocols and normal private network security systems. SSL technology also encrypts your credit card information before it is sent to the supplier / tour operator.
It is necessary to obtain your email address so we can send all itinerary information, e-tickets and other documents you may require for travel.
How information is collected and stored:
Phone calls are recorded for quality assurance and training purposes and are kept temporarily on an internal secure server.
When personal information is shared:
Travel specialists and web reservation assistants at HolidayNow.ca use third party software and databases to process travel arrangements and also share information with the tour operator/company and with airlines or hotel providers providing the travel product (e.g., Air Canada, WestJet, Majestic Tours, Sunwing,, etc.), as well as payment processors. Networks used to access these travel partners are highly secure and our partners only use client information such as names, dates of birth, secured credit card information, etc. for the purposes of administration with travel plans, processing payments, fraud verification, account collection (when applicable) and to enforce security protocols. Procedures when accessing external databases and our internal travel and accounting database are stringent, with security being the main priority.
This site has security measures in place to protect the loss, misuse and alteration of information that is under our control. We use special encryption tools to protect your information, so the information you share in order to purchase services will only be seen by you, HolidayNow.ca and with the tour operator or airline in order to complete your travel plans. Your information will only be viewed by the online representative who is processing your file and preparing your travel documents. Furthermore, a HolidayNow.ca IT support worker may have brief access to your file should an issue arise with your booking. Full credit card numbers are not visible on our end.
Should HolidayNow.ca need to charge a further amount or re-charge a credit card due to an error, then the customer will be notified before any actions are taken.